The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
We do custom orders! Just contact us and let us know what size, design, colors, etc. you're looking for and we will go from there!
Our standard lead time is about 4-6 weeks from the time we receive the order to the time the piece ships. This time changes throughout the year but accurate times should be posted on the individual items listings. Depending on your location, you should receive the piece between 1 and 10 days after it has shipped. If you are an international customer, there could be custom delays that we can't control. Let us know if you need the piece earlier than our standard lead time and we can see if our schedule will allow us to rush the piece for you.
We use a wide variety of woods in our pieces including new and reclaimed wood. The individual listings will have more detail on that specific piece, but in general we use reclaimed pallet, fence, siding, flooring, wall paneling, etc. and wood from other home renovation projects. Nail holes, weather damage, hammer marks, and other random beautiful defects are prevalent in the 100% reclaimed pieces.
No, all of our products are made to order unless stated in the listing that it's "Ready to ship". The photos in the listing are of previous pieces unless otherwise stated. However, we make our pieces to be as similar to the listing photos as possible. The wood selection for each piece is totally unique, so there will be differences in the wood itself from piece to piece (eg. some piece will have a lot of old nail holes, some will have more weathered wood, etc).
Yes! We ship worldwide. Please contact us with any questions about shipping to your country.